Exchange only within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange on unopened products.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete and exchange, you must contact and visit an International Beauty Institute location.
Dermo28 Canada currently ships products to over 120 countries around the world. Please note it is your responsibility to know the laws of your country in terms of what can and cannot be shipped to you. We are not responsible for any tariffs or customs regulations.
We try our very best to keep up with the laws of the countries around the world, however they do change often and we cannot be 100% sure that we are up to date on them so please check with your customs office. We will ship your package to you privately, but it is your risk.
Each country has different laws and regulations about buying products from other countries. Before you place your order, please be sure of your local customs laws concerning the shipment of dietary supplements. It is your responsibility to know what is legal in your country and what is not. We will always ship discreetly and in a way that will best help you receive your order.
We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly from them.
Dermo28 will not knowingly ship any products to any countries that may require any type of license and will not be held responsible or liable for any problems that result at your local customs office.
No refunds will be given for items that are seized at your local customs office or not delivered unless returned to us. Dermo28 Canada will not be held liable for any customs duties or taxes that arise from your local customs office. Any duties or taxes that may apply are your responsibility; we of course will help you to the best of our knowledge. By ordering from our site you are stating that you agree to our shipping policy and terms of conditions.